As you may know, members have been unsuccessful reaching the Isagenix Website since early this morning. This issue has been caused by an unprecedented number of requests to access our Website. The level of traffic appears to be an orchestrated attempt to block our members from having access to the Isagenix Website. We have not had any attempts to hack our systems or to access confidential information. Our IT professionals are working with our Internet service provides – Time Warner and Qwest (Century Link), to resolve this issue as soon as possible. We are encouraging callers to our Customer Care Center to try back later or if it would be more convenient, we can take their order information and enter it when the Website resumes normal operations.
We will keep you updated as we have further information.
We will be performing scheduled system maintenance on Thursday, August 5th at 10 p.m. through midnight Pacific Time (1 – 3 a.m. Eastern Time).
Your replicated site and your Associate Back Office will be unavailable to access during some or all of this period. This upgrade will affect all Isagenix locations worldwide.
We apologize for any inconvenience, and greatly appreciate your patience!
The Isagenix web site and Associate Back Office will be down tonight beginning at 9:30 pm PST (12:30 am New York time). This is routine maintenance, and we only expect to have the servers unavailable for 1 to 2 hours.
Please make sure you complete any transactions (product orders, member enrollments, etc) prior to this time period.
Thank you for your support and understanding!
Just as a note, Isagenix is scheduling quarterly data center maintenance at the following times. During these times, services and/or sites may be unavailable.
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